Hamilton Casino Privacy Policy

This Privacy Policy explains how SkyCity Hamilton collects, holds, uses and discloses personal information about individuals who visit the Hamilton casino venue, use casino services, or interact with the SkyCity Hamilton Community Trust. The policy is intended to reflect obligations under the Privacy Act 2020.

This policy applies to SkyCity Hamilton Casino operations in Hamilton, New Zealand, and to the SkyCity Hamilton Community Trust. Where an individual interacts with other SkyCity venues or services, separate privacy documentation may apply.

1. Information Collected

Personal information is collected where necessary to provide casino services, comply with legal obligations, and administer community funding activities. The types of information collected include the following.

1.1 Identification Information

When entering the gaming areas at SkyCity Hamilton, patrons must be aged 20 years or older. Identification details are collected to verify age and identity. This may include information from a current passport, New Zealand driver licence, HANZ 18+ card, or other government-issued photo identification showing date of birth.

1.2 Venue and Gaming Information

Information may be collected about visits to the casino, including entry and exit times, gaming activity, and use of facilities. This information is gathered through venue systems, CCTV surveillance, and gaming machine records.

1.3 Host Responsibility and Self-Exclusion Records

If the Host Responsibility team is contacted on 09 363 6000, or if self-exclusion or third-party exclusion is requested, records of those interactions and any exclusion arrangements are collected and maintained.

1.4 Community Trust Information

The SkyCity Hamilton Community Trust collects personal information from grant applicants, recipients, and community partners. This includes contact details, organisational information, and details relevant to funding applications and grant administration.

2. How Personal Information Is Used

Personal information may be used for the following purposes.

2.1 Venue Access and Age Verification

Personal information is used to enforce the R20 age restriction and entry standards, and to manage access to gaming areas in accordance with dress and entry requirements.

2.2 Regulatory Compliance

Personal information is used to meet obligations under New Zealand gambling regulation, anti-money laundering and countering financing of terrorism (AML/CFT) requirements, and other legal duties. This may include disclosure to the Department of Internal Affairs or other regulatory authorities.

2.3 Host Responsibility and Harm Minimisation

Personal information is used to provide support to customers with gambling concerns, administer self-exclusion and exclusion programmes, and meet host responsibility obligations.

2.4 Security and Incident Management

Personal information is used to maintain security at the venue through CCTV monitoring, incident investigation, and protection of the premises, staff, and customers.

2.5 Community Trust Administration

Personal information is used to assess, process, and administer community funding applications and grants, and to report on charitable activities. The Community Trust may disclose personal information to Charities Services or other bodies where required.

3. Disclosure of Personal Information

Personal information may be disclosed in the following circumstances:

• To regulatory authorities, including the Department of Internal Affairs, where required by law or regulation.
• To law enforcement agencies when necessary for investigation of offences or compliance with legal process.
• To service providers that assist in operating the venue, administering exclusions, or managing community funding, where those providers are subject to confidentiality obligations.
• To other SkyCity entities within the SkyCity Entertainment Group for group-wide functions such as host responsibility coordination or corporate reporting.

Personal information is not sold to third parties.

4. Storage and Security

Personal information is held securely in accordance with internal policies and the Privacy Act 2020. Physical, electronic, and procedural safeguards are implemented to protect information from unauthorised access, use, or disclosure.

CCTV footage, identification records, and gaming records are retained for periods necessary to meet regulatory requirements and operational needs. Community Trust records are retained in accordance with charitable reporting obligations.

5. Your Rights

Individuals have the right to access and request correction of personal information held about them.

5.1 Access and Correction Requests

To request access to or correction of personal information held by SkyCity Hamilton Casino, a request may be made at the venue or via the SkyCity New Zealand contact channels.

For personal information held by the SkyCity Hamilton Community Trust, requests should be sent to [email protected].

Requests will be responded to within a reasonable timeframe and in accordance with the Privacy Act 2020. In some cases, access may be declined where disclosure would breach legal obligations or compromise security.

5.2 Exclusion and Host Responsibility Enquiries

Questions about self-exclusion records or host responsibility matters can be directed to the Host Responsibility team on 09 363 6000 or raised with security or Host staff at the casino.

6. Community Trust Privacy

The SkyCity Hamilton Community Trust operates a separate Community Trust Privacy Policy that governs personal information collected in relation to community funding activities. That policy applies to grant applicants, recipients, and community partners.

The Community Trust aims to protect personal information entrusted to it and to ensure compliance with the Privacy Act 2020. Individuals have the right to access, request, or correct personal information held by the Trust at any time by contacting [email protected].

7. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in practices, legal requirements, or operational needs. Updated versions will be made available at the venue and through official channels.

8. Contact

For privacy enquiries related to SkyCity Hamilton Casino operations, contact can be made at the venue during opening hours:

• Monday to Thursday: 10am-4am (final entry 3.20am)
• Friday: from 10am
• Saturday and Sunday: all day

The venue is closed on Christmas Day, Good Friday, and from 3am-1pm on Anzac Day.

For Community Trust privacy matters, contact [email protected].

For host responsibility and gambling harm concerns, phone 09 363 6000.

This policy forms part of the SkyCity New Zealand privacy framework and should be read in conjunction with the SkyCity New Zealand Privacy Policy available at skycity.co.nz/privacy-policy.