Hamilton Casino Cookie Policy

This Cookie Policy explains how cookies and similar tracking technologies are used when users access the Hamilton Casino website, mobile applications, and other digital platforms. This policy forms part of the broader privacy framework that applies to all visitors and members interacting with the online services of SkyCity Hamilton (“Hamilton Casino”).

1. What Are Cookies

Cookies are small text files stored on an internet-enabled device when the Hamilton Casino website is visited or mobile applications are used. These files enable recognition of the device on subsequent visits and facilitate the collection of information about online behaviour and preferences.

Cookies are used to identify devices after the first visit to Hamilton Casino digital platforms. The information collected may include IP addresses, domain names, internet service provider details, and general online activity such as content selected, images viewed, and advertisements clicked.

2. Types of Cookies Used

Several categories of cookies are deployed across Hamilton Casino digital platforms:

• Essential cookies
  Essential cookies enable core website functionality and security features. These cookies are necessary for navigation of the site and use of basic services.

• Performance cookies
  Performance cookies collect data on how visitors use the website, including which pages are visited most frequently and whether error messages are encountered. This information is used to support site performance.

• Functionality cookies
  Functionality cookies allow the website to remember user choices, such as language preferences or region settings, in order to provide enhanced and more personalised features.

• Tracking cookies
  Tracking cookies monitor online behaviour across Hamilton Casino platforms, recording selected content, images, and advertisements to create profiles of user activity.

3. Data Collection Through Cookies

When Hamilton Casino digital platforms are accessed, cookies automatically collect information that may include:

• Device identification data, including IP address, device type, and operating system
• Network information such as domain name and internet service provider
• Browsing behaviour, including pages visited, time spent on pages, and navigation patterns
• Content interaction data showing which images, advertisements, and materials are selected or viewed

This data collection occurs across the website and mobile applications. When a user is signed in, cookie data may be linked with information collected through the Show by SkyCity membership card system, creating profiles of activity associated with that membership.

4. Purpose of Cookie Use

Cookie data is used for the following purposes:

• To track gaming activity, including expenditure, visit frequency, session duration, and types of games accessed, when such data is linked to a Show by SkyCity card
• To meet regulatory requirements under New Zealand law, including obligations to the Department of Internal Affairs, Gambling Commission, Inland Revenue Department, and New Zealand Police
• To fulfil responsibilities under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009
• To support host responsibility programmes and help identify patterns that may indicate problem gambling
• To personalise user experience across Hamilton Casino digital platforms
• To deliver targeted advertising and promotional content

5. Data Sharing and Disclosure

Information collected through cookies may be disclosed to the following parties, where relevant and lawful:

• New Zealand regulatory authorities, including the Department of Internal Affairs, Gambling Commission, Inland Revenue Department, and New Zealand Police
• Other SkyCity Entertainment Group properties in New Zealand, including SkyCity Auckland and SkyCity Queenstown Casino
• Other licensed casinos in New Zealand, where required for exclusion enforcement
• Fraud prevention agencies and credit reference organisations
• Third-party service providers engaged to assist in operating Hamilton Casino digital platforms

All disclosures are made in accordance with New Zealand privacy legislation and applicable regulatory obligations.

6. Cookie Management and Control

Users may control or disable cookies through browser settings. Most browsers allow the user to:

• View which cookies are stored on the device
• Delete existing cookies
• Block cookies from specific websites
• Block all cookies from being set
• Delete all cookies when the browser is closed

Disabling cookies may limit the ability to use certain features of the website and may prevent the provision of personalised services. Essential cookies that are required for security and basic functionality cannot be disabled without affecting site operation.

To manage cookies, the browser’s settings menu should be used. Instructions differ by browser type and version.

7. Mobile Applications and Device Tracking

Hamilton Casino mobile applications use tracking technologies similar to cookies. When an app is downloaded and used, data such as device identifiers, usage data, and interaction patterns may be collected. This information is subject to the same collection, use, and disclosure practices described in this Cookie Policy.

Device tracking may continue across sessions and may enable recognition of the device each time the applications or website are accessed.

8. Regulatory Compliance

Cookie practices for Hamilton Casino digital platforms are intended to comply with New Zealand privacy legislation and gaming regulations. Records of data collected through cookies may be maintained to satisfy regulatory reporting requirements and to support host responsibility obligations.

Information collected via cookies forms part of the personal data that Hamilton Casino is required to maintain under its casino licence and may be subject to audit by regulatory authorities.

9. Changes to This Policy

This Cookie Policy may be updated from time to time to reflect changes in technology, legal requirements, or operational practices. Updates will be posted on the Hamilton Casino website with revised effective dates. Continued use of Hamilton Casino digital platforms after any changes have been published will be treated as acceptance of the updated policy.

10. Contact and Enquiries

Questions about cookie practices or the exercise of privacy rights relating to data collected through cookies should be directed through the contact channels listed on the main Hamilton Casino website at skycityhamilton.co.nz.

This Cookie Policy applies specifically to SkyCity Hamilton operations and is intended to be read in conjunction with the Privacy Policy and other regulatory documents made available on the Hamilton Casino website.